Return & Refund Policy

All Sales Are Final

Due to the nature of these products, all sales are final. Once an order has shipped, we cannot accept returns or issue refunds, except as described in this policy.

Cancelling or Changing an Order

Orders placed by 12:00 PM MT on a business day usually ship the same day, so contact us right away if you need to cancel or change an order. Email info@rmpeptides.com with your order number.

• Cancellations and changes are only possible while the order is still processing.
• Once an order has been handed to USPS, it cannot be cancelled or changed.
• For an eligible cancellation, we offer store credit for the full amount paid. If you prefer a refund to your original payment method, a $25 processing fee is deducted.
• Shipping charges are not refundable once an order has shipped.

Lost, Damaged or Missing Items

Insured shipping is available for an extra fee at checkout. Shipping insurance covers packages that are not delivered and packages that arrive damaged. It does not cover packages that are delivered and then stolen. Uninsured shipments are not eligible for replacement or refund if lost or damaged in transit.

If an item is missing from your order, or an insured package arrives damaged, let us know within 7 business days of delivery. Claims received after that cannot be processed. For an insured package that does not arrive, contact us once tracking stops updating and we’ll help you file the claim.

What to include

• Your order number
• A clear photo of the items you received, showing the problem
• A photo of the package with the shipping label and tracking number visible
• Separate photos for each package if more than one is affected

Once your claim is approved, we’ll reship the missing or damaged items at no cost to you.

Tracking, Addresses and Returned Packages

“Pre-shipment” tracking status

USPS doesn’t always scan a package when it’s picked up. Many are first scanned at the local post office, so tracking can show “Pre-shipment” for a few days while the package is already moving. Once an order is with USPS, its handling is outside our control.

Incorrect address

We ship to the address entered at checkout. We can’t refund or reship orders sent to an incorrect address provided by the customer, though we may offer a one-time discount on a future order. Please double-check your address before placing your order.

Returned to sender

If USPS returns a package to us and it arrives back in good, resaleable condition, you can choose one of the following:

• Reship: we’ll send it to the corrected address. You cover the return postage and the new shipping charge.
• Store credit: issued for the order amount, minus return postage and the original shipping charge.
• Refund: to your original payment method, minus return postage, the original shipping charge, a 15% restocking fee per item and a $25 processing fee.

Returned packages are not guaranteed to make it back to us. If a package never arrives back or comes back unsaleable, we cannot offer a reshipment, credit or refund.

Contact Us

Email info@rmpeptides.com or use our contact form. Include your order number so we can help quickly. We respond within 24 hours, Monday–Friday.

All products are sold strictly for in-vitro laboratory research and are not for human or veterinary use. By purchasing, you agree to our Terms & Conditions.